How to Download the 32red App for Android?
32red is one of those gambling platforms that started working in the early 2002’s. Despite being more than 17 years old, it has managed to remain relevant due to different aspects. First, the bookie has satisfactory services and second, it has been gradually adopting the trends in online punting. Speaking of trends, 32red has an Android app whose apk download process is as discussed below.
- Follow the link from the official website.
- Click the Android file.
- Tap the download button to begin the process.
How to Install the Android 32red App?
Mobile casino download. If you download apk on google play, you don’t need any steps to install the program. That’s because apps from the page install automatically.
- Start the download.
- Wait a few seconds.
- Once the installation is done you will find the app in your applications folder.
Mobile players search got ‘32Red’ on the app store and begin the download. The iOS app is also fully functional and is streamlined so that netting markets can be located with just a few taps. 32Red Mobile Sports Betting For Android. The 32Red mobile. 32Red mobile, launched in 2002, offers a broad collection of 7 software providers with – depending on your place of residence – more than 2,500 casino games. Reliability and security of 32Red are. 32Red’s mobile casino is the best place where Microgaming and Evolution Gaming fans can enjoy their favourite games on the go. Here you can choose from more than 160 different titles, including classic.
How to Download the iOS App for 32Red?
The gambling platform has an iOS app, as well. After all, you cannot install the android apk file on your apple device due to incompatibility issues. To access the iOS program, first, connect your iPhone to the internet. After that:
- Follow the download link form the official website.
- Pick the 32red app you wish to obtain.
- Allow the program to download.
How to install the iOS 32red App?
Installation of your iOS setup file is quick and easy. But if you need help don’t hesitate to use the following steps:
- Wait for the download to finish.
- The installation will start automatically.
- Once done open the interface and begin punting.
Is 32Red Mobile App Free?
The availability and accessibility of 32red mobile apps are posing a challenge to many gamblers. That’s because new members don’t know whether the application is free or not. If you are reading this, note that the operator allows free app download of the program on all official platforms. Hence, you should not pay any amount to access the available 32red applications. If you’re still having problems evading fraudulent sites, reach out to 32red support and ask for authentic links.
How to use the Application?
Using the downloadable program is not hard. It is more comfortable compared to using the PC website. That’s because the interface is straightforward with responsive controls. To begin, login mobile app and open the main menu situated to the interface’s left side. After that, select 32red sport and go straight to your preferable game. Make sure you analyse the events as you tap on the possible options. Lastly, stake, approve odds change and place a bet. That’s how you use the 32red mobile application to punt on live and pre-matches.
32red Mobile Version
If you don’t have enough space on your mobile, you can opt for the in-browser platform with an equally attractive appearance. For example, it has a bright theme consisting of a white background and red highlights. Additionally, the interface features grey inclusions that add a distinct vibe to the site. On the other hand, the layout is straightforward to ease the process of locating the available controls. Some of the command issuing components include a menu to the top left corner of the website and a comprehensive list of footer options. Lastly, web designers used quality graphics to facilitate an excellent finish.
Benefits of 32RED Mobile
One of the main reasons most punters prefer 32RED mobile compared to the desktop version is its multiple benefits. For example, the platform allows gamblers to bet on the move. Also, it offers the only way to keep up with your betting account. Unlike the interface accessible via your Windows laptop, the 32red mobile requires a few seconds to launch. Finally, learning to use the mobile website is trouble-free. Hence, you only need a few sessions to know how to punt on matches and transact online.
App Features
The outlook of a mobile gaming app gives a platform an exquisite finish to attract punters. But then, to transform one-time members to loyal gamblers, bookmakers need convenient features. Armed with this information, the operator made sure its programs have everything it takes to retain customers, some of which are:
32red has an in-play betting page with lots of games, namely football, volleyball, and cricket. Despite being a sub-section of the sports page, live betting provides access to hundreds of fixtures. On the other hand, the number of bet types varies from one match to another with most events having at least 50 options. In short, in-play betting is a fantastic activity responsible for luring expert gamblers.
You don’t have to watch your stake disappear due to poor decisions. That’s because the operator added a cash-out functionality which you can use to withdraw part of your stake whenever you want. The feature is among the few pluses of the 32red app and the best way to prevent unexpected losses.
Live streaming is possible on the condition that you register and login into your gambling site. What makes the functionality better than that of other sportsbooks is that you can stream live football, snooker, and volleyball. You can also make changes that will impact the display quality and sound of your streams. The beauty is that you can do all these using your mobile phone.
List of 32Red App Services
Now that you have an idea of the kind of features contained on 32red mobile, it’s time to scrutinise the services available. But first, you should know that the operator has multiple pages where you can carry out different activities, including:
- Sports betting on Android & iOS
32red offers sports betting to both new and existing customers. The segment is comprehensive with sports such as football, cricket, and baseball. Some of the key aspects you will notice on the page include generous odds. You will also access multiple markets with competitions such as EPL and NBA taking the spotlight. - Casino for Android & iOS
The other most performed activity is casino gaming. Don’t be surprised to find out that the page is more popular than the sportsbook section. That’s due to the vast number of games contained on the platform. To clarify, you will come across different 32red slot variants with top choices being 9 Masks of Fire and Immortal Romance. Also, there are various table games ready for playing. - Live Casino on iPhone & Android
Live Casinos are games operated by knowledgeable croupiers. Besides, they have live chat components, among other unique characteristics. That explains why the selections are most prominent among expert casino players. The most played live dealers so far include Crazy Time and Deal or No Deal. In case you wish to play any live product, you must enrol and fund your account to load the software. After all, live dealers don’t have demos. - Slingo on iOS & Android
If there’s one section that punters overlook is the Slingo page. But then the segment is gradually becoming prominent among players who prefer easy-to-play games. Like slot machines, Slingo comes with demos that you can use to test the products or learn the gameplay. Either way, you should look forward to choices like Slingo Berserk and Slingo Advance.
32red Mobile Pros & Cons
You may be still 50-50 on whether to consider 32red mobile or continue using the desktop site. Compare these pros and cons of 32red mobile to aid you in the evaluation.
- Pros:
- The mobile website allows cash-out.
- 32red mobile is easy to access.
- Punters can avail different sections of the bookmaker.
- You can choose to use the download or the in-browser version.
- Cons:
- You must have a compatible mobile to access.
- Apps require free space.
System requirements and compatibility
If you have tried accessing the mobile platform and failed, you need to confirm whether your device is compatible. For example, if you’re using a mobile website, you must have a suitable browser. It can be the updated version of Mozilla, Chrome, Safari, and Opera. On the other hand, if you like 32red applications, make sure you have enough RAM space. Both interfaces need your phone to have the latest OS version like iOS 8 and beyond or Android 7 and above.
Mobile Promotions
The operator does not offer any app bonus at the moment. Instead, it does have a reward page with multiple prizes. You will be surprised by the number of rewards available. To display the packages on your phone, click the promotions tab at the bottom of the website. The set of options are floating. Thus, you should see the selection regardless of the page. Next, pick the reward that enthuses you on the condition that you meet the minimum activation requirements.
Payments via Mobile
Making payments using your mobile should be flawless so long as you stick to cash transactions. That’s because there are variable banking solutions such as:
| Paymenth Method | Deposit Minimum | Deposit Maximum | Time for Deposit | Minimum Withdrawal | Withdrawal Maximum | Time for Withdrawal | Fee |
|---|---|---|---|---|---|---|---|
| Visa | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| Neteller | £/€/$10 | No Limits | Instant | £/€/$10 | £/€/$5000 | Up to 24 hours | free |
| Skrill | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | Up to 24 hours | free |
| Paysafe Card | £/€/$10 | No Limits | Instant | Not Available | Not Available | Not Available | free |
| EcoPayz | £/€/$10 | No Limits | Instant | £/€/$10 | Not Available | 3-5 business days | free |
| MasterCard | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| PayPal | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| Debit Cards | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| Entropay | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| Maestro | £/€/$10 | No Limits | Instant | £/€/$10 | Not Stated | 3-5 business days | free |
| Direct Bank Transfer | £/€/$10 | No Limits | Instant | £/€/$100 | Not Stated | 3-5 business days | free |
FAQs
One reason to download 32red mobile is to punt on the move.
The 32red program has no reports of not working. It has been around for years now.
In case the 32red app does not work, check on system compatibility and contact customer representatives after that.
Can you change the odds from Fractional to Decimal?
32red mobile allows you to change your odds to different formats, for instance, American, decimal, and fractional.
There’s a sign-up page hence you can register using your mobile.
Is there a way to run the app and mobile site simultaneously?
You can run both platforms concurrently, but you can punt only from one at a time.
Does the mobile app offer horse racing betting services?
The mobile app offers not only sports betting but also horse racing services.
Company information
32red is a reputable gambling platform that continues to attract new punters globally. The gambling interface began in 2002 thanks to Kindred Group Plc. Soon after it became one of the most respected bookmakers in the UK. Besides having several online gambling products, 32red has different mobile platforms that you will love. Additionally, it possesses two gambling permits, including one from the Government of Gibraltar, whereas the other is for UKGC. These two not only prove the trustworthiness of the website but also the fairness of the services. Hence, enrol and start enjoying your time online.
Customer support and contacts
Anytime you face a problem, the operator urges you to contact 32red agents for a prompt solution. In case you have no idea, the gambling platform has various contact methods that work 24/7. These solutions comprise of secure and practical choices, for instance:
- Phone Number: 0808 180 3232
- Live Chat
- Email: support@32red.com
Conclusion and Apps’ Rating
32red is among the few online bookmakers with a mobile betting website and working programs. That is quite surprising given that the bookie started functioning way before mobile apps began trending. But then, thanks to the operator’s focus, members can now gamble on the move and unrestricted. Each punting platform is fulfilling with lots of features. Additionally, they have multiple segments, and hence you can access different betting services at your own time. However, the mobile wallets only allow cash transactions, and that’s why the app doesn’t get a perfect score.
Android App32red is available on these devices:
| Brand | Models |
|---|---|
| Apple | iPhone 5, 5S, 5C, SE, 6, 6S, 7, 8, 8 Plus, X, XS, XR, 11, iPad, Air, Mini, Pro |
| Samsung | S6, S7, S8, S8+, S9, S9+, S10, S10e, S10+, S20, S20+, Tab, Edge, Edge+, Note, Mini, A41, A71, A51, A90, A3, A5, A7, A8, S, pro, Xcover 3 |
| Huawei | P10, P30, P40 Pro, P40 lite, P9, lite, Mate 10 Pro, 20 Pro, plus, Mate S, XS, 30 Pro, Y6, Y6s, Y7, MediaPad T5, M5 |
| Sony | Compact, Premium, Compact, Plus, Xperia M5, 1 II, 5, 10, Z5, ZR, E5, V, L, SP, ZL, XZ, X, XA, XA2, Ultra, XZ2, Tablet Z4, Z3 |
| XIAOMI | Redmi 8, Redmi 9, Redmi K30 Pro, Mi 10 Lite, 10 Pro, 9 Pro, MIX Alpha, Note 10, 10 Pro, Note 9S, Note 9 Pro Max, 8A Pro, 8A Dual |
| HTC | Nexus Series, One mini, max, A9, A9s, S9, 10, Dual SIM, U11+, U12+, U Ultra, Play, Lifestyle, Desire 19+, 12, 12+ |
| LG | G5, G6, G7, G8, Q6, Q7, Q60, Q Stylus, V30, V40, X Power, mach, K8, K9, K11, K40, K41, K50, K61, Q60, LTE, X cam, screen, Flex 2, V10, Class, 5X, Mini, G Pads 7.0, 8.0, 8.3, 10.1 |
| Motorola | Moto e6, One Zoom, One Action, razr, G power, g stylus, edge+, edge, Moto E, moto g fast, one fusion+, one, moto g7 play, moto z4 |
| Pixel 2, 3, 4, 5 all XL | |
| OnePlus | 8 Pro, 8, 7T Pro, 7T, 6T, 5T, 3T |
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Overview
32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.
Read Full ReviewRead Users Reviews
Details
| Casino | 32Red |
|---|---|
| Website URL | https://www.32red.com/ |
| Founded | 2002 |
| Headquarters | 32Red Ltd., Suite 2B, 143 Main Street, Gibraltar |
| Support Number | 0808 180 3232 (international) |
| Support Types | Phone, e-mail, FAQ, online chat, social networks |
| Languages | English( British, canadian), Japanese, Italian |
| Casino Platform | 32 Red Ltd |
| No deposit bonus | 10€ |
| Minimum 1st Deposit | 10€ |
| Bonus for 1st deposit | from 10€ : 32€ (160€) |
| Bonus for 3rd deposit | - |
| Main BONUS | 10€ : 32€ (160€) |
| RTP | 96,62% |
| Free demo-games | Open Demo |
| Regulated | |
| Regulation | Government of Gibraltar (no. 019), United Kingdom Gaming Commission (no. 000-039430-R-004) |
| Software | Microgaming, Evolution Gaming |
| Games count | 300+ |
| Games except slots | Poker, blackjack, roulette, baccarat, bingo, jackpot, sports, life |
| Deposit Methods | VISA/MasterCard, PayPal, Neteller, Skrill, EcoPayz, Entropay, PaySafeCard, Wire Transfer |
| Withdrawal Methods | VISA/MasterCard, PayPal, Neteller, Skrill, EcoPayz, Entropay, Wire Transfer |
| Time of withdrawal | Entropay-3-5 days, other methods-instantly |
| Limits for withdrawal | Min 10€, max 120000€/day (100000€/day for downloadable app) |
| Account Currency | GBP, EUR, USD, CAD, NOK, JPY, CHF, RUB, SEK |
| US Traders Allowed | |
| Mobile application | |
| Mobile version | |
| Security | 128-bit SSL digital encryption, 3D and secure, by ecogra, court, or, in gamcare, treatment of gambling addiction, anonymous players |
| Overall Score | 6/10 |
32Red Full Review
Contents
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.
Should we rely on the opinion of gamblers and invest our money in the casino? What if Red32 is a well-disguised scam, hiding behind the activity of marketers and lawyers? Let’s take a closer look and try to find out.
Casino platform
The platform got its name from the management company – 32 Red Ltd. It entered the market in 2002, combining 4 products: a casino, a poker room, a bingo and a bookmaker’s office. Moreover, unlike the majority, the operator staked not on sports, but on slots. And, despite the lack of pretentiousness (the collection of entertainments here is quite modest), the club is popular in certain circles.
The service is predictably cross-browser and multilingual, it is adapted to different screen resolutions and operating systems: Windows (computers, tablets), Android (smartphones), iOS (iPads, iPhones). 32Red also has offline versions that work without Internet connection (they are also designed for mobile and desktop devices). However, the layout quality is far from perfect (for example, the content of the website does not always adapt to the screen resolution, and some pages do not open).
The platform security is provided in a traditional manner: all transaction data is encrypted using the SSL standard, and all payments are also protected by 3D Secure.
32red Mobile Site
32Red Ltd supports such independent human rights organizations as eCOGRA, IBAS, ODR, as well as the anti-ludomania program, promoted by GamCare, Gambling Therapy, Gamblers Anonymous (tests for users, setting game limits, as well as links to websites of partners that provide assistance in this matter).
In addition, we have not found any information on territorial restrictions in the Terms and Conditions and other documents. During registration it was possible to specify almost any country. It turns out that residents of all countries can play at 32Red.
Online version of the casino
The official website of 32Red is designed in traditional minimalist “British” colors with the predominance of red. The website looks serious and is not very colorful, however it contains a large amount of information: in addition to the provider information, it gives detailed descriptions of all categories of gambling entertainments, links to partners, names of regulators and numbers of gambling licenses of the club, game reports, as well as club policies.
The menu is systematized and easy for navigation. However, some sections seem to be duplicative.
The game library of 32Bet contains a little over 300 titles: basically, these are standard slots, a good set of card games (Baccarat, Blackjack, Poker), as well as Roulette, Bingo, Live and jackpot games. Everything, except for the last two categories, is available in demo (free, test) mode, but you can try it only after registration and authorization with the website/the application.
The graphics are quite good, but the provider still needs to improve the speed: it takes several minutes for some pages to load.
In general, the service makes no pretense to the uniqueness, but it is distinguished by its humorous presentation (even the introduction to such a serious document as the Terms and Conditions is formulated in a funny way).
Mobile version
As mentioned above, 32Red Mobile is available in two formats: online (this is a mobile adaptation of the official website) and offline (this is a downloadable application that allows you to use the service without Internet connection).
In the first case, the product is not very different from the browser version described above, only the website elements are arranged in a slightly different manner (for example, the games are not in a row, but under each other). Therefore, we will not dwell on the online version.
As for the second format, it is a separate application, with its own advantages and disadvantages. The offline 32Red Mobile is downloaded to a Windows/Android/iOS device from the club’s official website or from Google Play, App Store and iTunes stores. The program weighs several Mb, so it practically does not affect the performance of the telephone.
The product line contains a lesser amount of products, since not all games are optimized for offline mode. But the operating speed is much better – due to the fact that the content is not loaded constantly from the server.
Since the APK is part of the 32Red product range, if you have an active account, re-registration is not required and is not even recommended (so that you are not accused of creating a duplicate account, which is considered fraud and leads to closing the account). You can log in using your login and password.
Downloadable version
The provider has spared no effort to create an offline PC-agent. This format has such advantages that still are not available to the mobile or browser versions.
First of all, it guarantees safety. When you enter your data on a computer, you can be sure that they will not be transferred to a third-party organization (of course, provided that you have a good antivirus). When installing the APK, you authorize Google and Apple to access certain folders of the device, from which they collect information about you for marketing and research purposes (and there is no guarantee that it will not be transferred to third parties). Well, as for the browser, there is nothing to talk about: an open network is always a risk.
Secondly, it offers better graphics, which weighs more and therefore cannot be placed on the server or mobile device (it just slows down the service). When using a computer, everything is much simpler: the components are unpacked in the root folders, which have a lot of space, and do not affect the performance.
However, the PC agent is not popular with modern operators because of its dependence on one geographic point, while the mobile format can be used anywhere.
Live casino
The Live Zone at 32Bet is divided into 4 sections: Blackjack with betting limits of 0.3-2,000, Roulette with a minimum of €0.1-1, Poker (Texas, 3Card, Caribbean), where you can spend from €0.5 for one game, and Dream Catcher (something like the Wheel of Fortune) with the highest maximum of €5,000.
Traditionally, the majority of games are card entertainments (there are several dozen), the other sections contain one or two products.
The lobby is quite convenient and is configured by several parameters: screen resolution, sound on/off, live stream stop/recording, and color design. There is also a traditional option of adding events to the list of active games – for gamblers who like to play several games at the same time and switch between them.
You can read the rules in the FAQ section, which is different for each “live” entertainment. In addition, there is an online chat, although croupiers communicate primarily in English.
Presented game developers
32Red Ltd. is committed to traditions and therefore cooperates only with a few developers of gaming software, mainly with Microgaming and Evolution Gaming.
Considering that the company does not compete with other international operators, it can afford such stability. However, to attract a wider audience, it is required to develop a partner network, because the lack of variety in the content “kills” the public’s interest.
Personal account
Registration with 32Red Casino comprises 3 steps:
- You need to generate your login and password, as well as to specify contact details – telephone number, mail and date of birth. Besides, the operator verifies whether there are similar numbers and electronic formats in reality (maybe with the help of third-party databases), and if you have indicated wrong characters at the first stage, the system will return you to the beginning upon completion of all three steps.
- You need to complete the form, indicating your personal details: full name, exact address with an index.
- You need to adjust settings (currency, language) and notifications.
Upon completion of this procedure, you will be transferred to your personal account. It contains a minimum of information: only a balance summary with the ability to open a more detailed history, the details specified in the form (they can be edited) and the login/password reset function.
You cannot change the currency selected during the registration, as it is attached to the personal account and the game account.
You can switch between the profile and the game lobby by clicking on the logotype and user’s avatar, respectively.
Bonus policy
Despite the fact that the platform combines several services, the bonus program for each of them is quite diverse. Of course, 32Red has no promotional codes, but all other types of promotions are available.
Let’s consider each of them separately.
Non-deposit bonus
32Red provides a non-deposit bonus in the form of free 10 euros for betting, which you receive immediately after registration. Bonus funds must be collected within 7 days, after which they become void. The maximum payout, if you agree to accept the gift, is €100, even if you have played for your own money.
Deposit bonuses
In addition, the start package offered by 32Red includes a bonus for the first deposit of over €10: plus €32 to the account. Each subsequent deposit can bring the same amount, but you will not get more than 160 euros. The wager is pretty severe here: x50. Therefore, many players do not use this promotion, choosing the non-deposit option.
Note: the start package is not valid if you have made a deposit using a bank card or PayPal.
Regular bonuses
There two types of promotions:
- Ruby Tuesday: double loyalty points (we have described them below, in the section “Club of players/Loyalty program”) on Tuesdays when playing slots.
- My Red Rewards – daily individual offers with the Fair Play option (you can refuse wagering at any time and withdraw funds won using the deposit, and not the bonus funds, without fulfilling the promo conditions).
Tournaments
The tournament bracket of 32Red Casino includes 10-20 events per month. Most often these are progressive jackpot tournaments, but there are also slots competitions for a fixed prize pool.
Winnings are distributed among the leaders of the rating, which is updated every 24 hours.
Club of players/Loyalty program
The loyalty program of 32Red does not offer anything new. This is the standard accumulation of bonus points – Red Rubies (RR) – and the achievement of levels:
- Bronze – 50 RR.
- Silver – 100 RR. It gives +10% to RR.
- Gold – 5,000 RR. It gives +20% to RR.
- Platinum – 10,000 RR. It gives +50% to RR.
- Club Rouge – by invitation only. It gives up to 200% to RR and other benefits (extended deposit bonuses, VIP events, trips, dinners, etc.).
Rubies are also given on the player’s birthday (their amount depends on the level).
Every 1,000 points equal to 10 tokens that are used to make bets at the casino and live casino.
Note: all unused points will become void 90 days after crediting.
Replenishment and withdrawal of funds
There are several ways to replenish your account at 32Red: VISA, MasterCard and PaySafeCard, PayPal, Neteller, Skrill, Ecopayz, Entropay, Wire Transfers.
In addition to the online service in your personal account, a complete list of methods can be found in the Banking section on the official website. Here, each service is described in detail: fee, order of use, requirements, etc. By the way, as for the fee: in addition to the one charged by the payment system (despite the 0% stated on the operator’s website, practice shows that it may be charged), the company has the right to compensate for the costs caused by the player.
There is almost the same number of withdrawal methods, with the exception of PaySafeCard. Your withdrawal request must first be approved by the administration. For this purpose, you have to pass the verification procedure (confirmation of identity). If you manage to provide the necessary documents in a timely manner, it takes 1-2 business days.
Note: the company’s servers work according to the United Kingdom time and process information during working hours in London.
The casino supports 9 conventional units, including not only traditional Euro, Dollar and Norwegian krone, but also the Russian ruble, as well as the Japanese yen.
Complaints about withdrawal
In their comments about 32Red, users often complain about an unreasonably long document handling time. For example, in Skrill, instead of the stated 48 hours, the gambler had to wait almost 60 hours. In addition, the technical support requests a lot of documents (it should be noted that the verification procedure always annoys casino clients, but is a mandatory procedure).
There are complaints about specific payment services, for example, Neteller, which are strikingly inconvenient and hard to understand.
As for the actual receipt of the winnings, we have not found any negative comments about 32Red. Despite that the operator delays verification procedure, it still allows to withdraw funds.
License and regulator of the casino
The operator has received licenses to carry out gambling activities in the casino, sports and poker direction from two well-known and respected regulators:
- Government of Gibraltar (no. 019),
- United Kingdom Gaming Commission (no. 000-039430-R-004).
It means that the software used by 32Red Casino is licensed, not self-written. So, this provides at least some guarantee of honesty and randomness of the game process.
Complaints against the casino
In addition to the withdrawal procedure, the users are unhappy with the quality of the service. Firstly, the casino has a lot of bugs: the program hangs up and crashes (sometimes at the most inappropriate moment – for example, during a tournament), slow loading, cancellation of bets without their return to the account owner, etc.
Secondly, many gamblers believe that the operator falsifies the results, reducing the return rate.
Thirdly, the casino has a vague service delivery policy (Terms and Conditions), which makes it possible to freely interpret certain situations.
Furthermore, some visitors of forums (thematic platforms) criticize the red color of the website/application, which makes their vision go blurry (although we believe that this is a subjective opinion, especially considering the colorful design of most European clubs).
In general, 32Red cannot boast of a good reputation.
Where to complain against the casino
If you have any claims to 32Red Casino, you should first send them to the support service (this is a mandatory step, without which it is impossible to contact other authorities). This can be done by e-mail at complaints@32Red.com (this email box is designed for this purpose) or by contacting an online consultant.
A manager will ask all clarifying questions and will ask to confirm the information with screenshots or documents, if necessary. After that, he will send a request for consideration (it is clear that time frames depend on the complexity of the situation, but should not exceed a couple of weeks).
If the answer of an average executive does not satisfy you, your claim will be redirected to the head of the department, whose answer will be the final verdict of the company.
Then you have the right to contact the casino regulator (in this case there are 2 of them – Government of Gibraltar and United Kingdom Gaming Commission) or such an independent organization as eCOGRA, IBAS, ODR. By the way, the latter are not obliged to consider your complaint and may refuse without giving any reason.
But in any case, before taking any action, you should carefully study the casino’s policies (primarily, Terms and Conditions). You need to do it to ensure that your requirements do not contradict their rules.
Casino support service
The support service of 32Red is available via 4 channels:
- Free international number 0808 180 3232 (24/7).
- E-mail (support@32Red.com).
- Online chat (it is also available around the clock and seven days a week).
- Social networks.
In general, managers respond quickly, but there are delays in handling financial issues. In addition, players note that their answers are somewhat ambiguous and sometimes even confusing.
Terms and Conditions
Terms and Conditions are the most important document of any casino. They provide interpretations of controversial situations and spell out the rules for using the resource, violation of which may result in that the player’s profile is temporarily/permanently blocked.
32Red does not state many specific requirements in the T & C, which creates freedom of interpretation and, if desired, an opportunity to cheat (which causes discontent among gamblers, as we have seen in their comments).
Let’s consider a few sections so that you can understand what we are talking about.
Sectiion 5. Account data confidentiality
The user is solely responsible for maintaining the confidentiality of his/her login and password. Upon authorization, all actions are considered to be performed by the user, even if it turns out that his/her personal page was hacked.
The operator has the right to close the client account without refund, if it turns out that you have transferred your account details to someone.
And all claims to 32Red will be considered groundless if other people used your account – even if you have unintentionally given them your account details.
Section 14. “As is”
All the resources and services of 32Red are provided “as is”. This means that the casino client accepts all the risks and will not require any guarantees from the operator (except as provided by law). For example, that the website/application will be available at any time.
Moreover, the club administration is not responsible for damages/losses incurred as a result of software errors or information losses.
Section 18. One account per player
A player can not open more than one account with 32Red, even if he/she registers with different versions of the club (for example, online and a PC-agent). If this condition is not respected, the profile will be frozen.
32red Mobile
Section 19. Account sharing
It is also prohibited to share accounts, as well as personal information (we have already mentioned this above).
Section 23. Account blocking/closing
The provider may, at its discretion, temporarily or permanently block the account of any player. Moreover, this may be done without prior notice and explanation.
And considering that other paragraphs of the Terms and Conditions are also vague, this creates unlimited possibilities for closing any account, for example, the one that shows great results in slots.
32Red: scam, fraud or fair casino?
Unfortunately, 32Red has demonstrated not only commitment to traditions, but also disrespect for its players. The operator has kept all the content from the past (Microgaming software, the PC offline version, etc.), but cannot maintain the service at a decent level. Such things as technical problems, lack of diversity in the game collection, an inconvenient withdrawal procedure form an uncomplimentary opinion about the club.
At the same time, it offers quite a good bonus program and convenient usability. Plus, you can use several services (poker room, bookmaker’s office, casino, bingo) on the same platform.
Summarizing the above, 32Red is not a scam, but the casino needs to be seriously updated not only in terms of its exterior envelope (design), but also in terms of content.
32red Mobile
Conclusion
It is up to you to decide whether it is possible to with at 32Red. However, some users claim that the game process is boring, and the return rate of the machines is weak. Therefore, only the most patient player has a chance to get winnings.
32red Poker Mobile
We will give the project 6 points for the shortcomings related to reputation, technical flaws and the quality of work of the technical support.
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